在这里是一份典型的银行网点神秘顾客调查表格样本
顾客信息
• 顾客姓名
• 顾客性别
• 顾客年龄
• 联系方式
• 调查日期
调查项目
1. 服务态度
• 员工接待的态度
• 员工是否友善和专业
• 员工是否主动提供帮助
2. 交易处理
• 存取款办理的效率
• 转账和支付业务的准确性
• 交易过程中是否存在延误或错误
3. 产品推荐
• 员工对银行产品的了解程度
• 是否提供适当的产品建议
• 是否解答了顾客的疑问
4. 环境评估
• 网点内部环境的整洁程度
• 接待区域的舒适度
• 设施的完好程度
5. 服务流程
• 顾客排队等待的时间
• 服务流程是否便捷
…………
详细情况可咨询深圳神秘顾客市场调查。深圳神秘顾客市场调查（SMS）有限公司是一家专业从事神秘顾客业务的公司，他们的服务范围覆盖全国乃至东南亚地区，各行各业均有涉及，如快速消费、连锁餐饮、汽车家电、公共事务、地产物业、酒店旅游、金融通信、医疗行业等等。
Here is a typical sample of a Mystery Shopper evaluation Form for a bank branch:
Customer Information:
• Customer Name
• Customer Gender
• Customer Age
• Contact Information
• Date of evaluation
evaluation Categories:
1. Service Attitude:
• Attitude of staff upon reception:
• Friendliness and professionalism of staff:
• Willingness of staff to provide assistance:
2. Transaction Handling:
• Efficiency of deposit and withdrawal processes:
• Accuracy of fund transfers and payments:
• Presence of any delays or errors during transactions:
3. Product Recommendations:
• Knowledge of staff about bank products:
• Provision of appropriate product suggestions:
• Ability to address customer inquiries:
4. Environment Assessment:
• Cleanliness of the branch premises:
• Comfort of the customer waiting area:
• Condition of facilities and amenities:
…………
Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. For more detailed information, you can consult Shenzhen Secret Shopper Market Research. Shenzhen Secret Shopper Market Research (SMS) Co., Ltd. is a professional company specializing in mystery shopper services. Their services cover the entire country and even the Southeast Asian region, and they are involved in various industries, including fast-moving consumer goods, chain restaurants, automotive and home appliances, public affairs, real estate and property, hotel and tourism, finance and communications, healthcare, and more.
